Shipping policy
Whether you are ordering a tester pot, preparing for a full-room transformation or choosing the finishing touch in wallpaper, we will take care to get your Cove & Co order to you safely.
We deliver to addresses in Ireland. Delivery options, costs and estimated timings are shown at checkout before you complete your order.
Delivery at a glance
• Standard delivery: €15
• Free delivery on orders over €150
• Paint and decorating accessories: usually 2-4 working days
• Tester pots and colour samples: usually 2-4 working days
• Wallpaper: usually 10-12 working days
• Colour leaves/cards: Free
Delivery estimates begin once your order has been confirmed and apply to working days only. During busy periods or bank holidays, delivery may take a little longer.
Paint and decorating accessories
We mix all our paints especially for your order, in the colour and finish you selected. Once your order is ready, we will carefully pack it for delivery.
Paint and decorating accessories are normally delivered within 2-4 working days. If an item is out of stock or requires additional time, we will contact you using the details provided with your order.
Please note:
- Our paint calculator is there to offer helpful guidance before you order. As every home and surface is different, the amount of paint needed can vary depending on wall condition, texture, the colour you are covering, the finish selected, the number of coats required and how the paint is applied. Please check the suggested quantity carefully, and if you are unsure, our team will be happy to talk it through with you.
- Colours can appear differently on screens, so online images and colour swatches should be used as a guide only. We always recommend testing your chosen colour in the room and lighting where it will be used before ordering full-size tins.
- Because paint tins are heavy and must be packed securely, a larger order may arrive in more than one box. Occasionally, boxes from the same order may be delivered separately.
Tester pots, colour cards and colour leaves
Taking time to test your colour is always worthwhile. Tester pots and samples may be dispatched separately from the rest of your order and can therefore arrive on a different day.
You can order up to five complimentary Cove & Co Colour Leaves; postage is free.
Wallpaper delivery
Wallpaper is ordered especially for you and delivery times vary by brand and design. The estimated delivery time will be shown on the product page or confirmed after you place your order.
Wallpaper orders are usually delivered within 10-12 working days, although some collections may take longer. If your order has a longer lead time, we will let you know as soon as possible.
To help ensure colour consistency, we recommend ordering all the rolls needed for your project at the same time. Please check the product details and quantities carefully before ordering, as wallpaper ordered especially for you cannot be returned unless it is faulty or we have sent the wrong item.
Please note:
Our wallpaper calculator is a helpful guide, but it cannot account for every detail of a room. Pattern repeat, wall height, chimney breasts, alcoves, doors, windows and the way your decorator plans to hang the paper can all affect the number of rolls needed. Please check the suggested quantity carefully before ordering and make sure it is right for your space, as wallpaper is ordered especially for you.
How your delivery works
Once your order is placed, we will email your order confirmation. When your parcel leaves us, you will receive a shipping confirmation email with tracking details, so you can follow its journey with UPS.
Please take a moment to enter your full delivery address, Eircode, mobile number and email address at checkout. These details help UPS provide delivery updates and, where possible, support delivery arrangements.
Orders containing products from different brands or locations may arrive in separate deliveries. You will not be charged additional delivery fees where we split an order for fulfilment.
If UPS is unable to deliver, the driver may leave a UPS InfoNotice. Please use the details on the notice or your parcel tracking number to check the next step. UPS may make up to three delivery attempts at its discretion; after the final attempt, an undeliverable parcel may be returned to us.
Delivery areas
We currently deliver to the Republic of Ireland only.
We cannot deliver to PO boxes.
Checking your order
Please check your delivery as soon as it arrives and before booking a decorator or beginning your project.
Make sure you have received the correct:
• Product and brand
• Colour
• Finish
• Tin or roll size
• Quantity
Colours can appear differently on screens, so the appearance of a colour online should not be treated as an exact match. We always recommend testing your chosen colour in the room and lighting where it will be used before ordering full-size tins.
Cancelling an order
If you need to cancel your order, please contact us as soon as possible after placing it. We will always do our best to help, but once paint has been mixed, wallpaper has been ordered especially for you, or your order has been prepared or dispatched, we will be unable to cancel it.
If your order arrives damaged or incorrect
We pack every order with care, but if something is damaged, missing or incorrect, please contact us within 24 hours.
Email hello@coveandco.ie and include:
• Your order number
• A short description of the issue
• Clear photographs of the product, packaging and delivery label
Please keep the product and all original packaging until our team has reviewed the issue. Do not use any damaged or incorrect items, as this may affect our ability to resolve the matter.
Delivery delays
The dates shown are estimates rather than guaranteed delivery dates. Severe weather, courier disruption, supplier lead times and periods of high demand can occasionally cause delays outside our control.
If your order has not arrived within the expected timeframe, contact us at hello@coveandco.ie or call (01) 679 8755 quoting your order number, and our team will be happy to help.
Click & Collect
Prefer to collect your order? Choose Click & Collect at checkout and select your preferred Cove & Co store. We will contact you when your order is ready. Please wait for your collection confirmation before travelling to the store and bring your order confirmation with you.
Frequently asked questions
How much does delivery cost?
Standard delivery is €15. Delivery is free when you spend over €150. If any additional charge applies to your address, we will make this clear before your order is dispatched.
How long will my order take?
Paint and decorating accessories usually arrive within 2-4 days. Wallpaper and special-order products can take longer; the expected lead time will be displayed or confirmed separately.
Can I track my order?
Yes. When your order has been dispatched, we will email your tracking information so you can follow your delivery with UPS.
Why has only part of my order arrived?
Products may be sent from different locations or in separate boxes. This means one part of your order can arrive before another. Check your dispatch information first; if you still need help, contact us with your order number.
What happens if I miss my UPS delivery?
If UPS cannot deliver, the driver may leave a UPS InfoNotice with details of the next step. You can use the notice or your tracking number to check your parcel and, where available, arrange an eligible delivery change through UPS. UPS may make up to three delivery attempts at its discretion before an undeliverable parcel is returned to us.
Can I change my delivery address?
Contact us as soon as possible after placing your order. We will do our best to help, but once an order has been prepared or dispatched, we may be unable to change its address. If UPS tracking is already available, you may also be able to manage eligible delivery changes directly with UPS.
Do you deliver at weekends?
Our standard delivery service operates on working days. UPS delivery days include Monday to Friday, with Saturday delivery available in select areas, excluding UPS holidays. Weekend delivery should not be treated as guaranteed.
Should I rely on the paint calculator?
Our paint calculator is a useful guide, but it should not be treated as a guaranteed quantity. Coverage can vary depending on the surface, preparation, colour change, finish, number of coats and application method. Please check the suggested amount carefully before ordering, and remember that colour can vary from screen to screen, so testing with a sample in your own space is always worthwhile.
Should I rely on the wallpaper calculator?
Our wallpaper calculator is a useful guide, but it should not be treated as a guaranteed quantity. Pattern repeat, room layout, wall height, doors, windows, alcoves and how the paper is hung can all affect how many rolls are needed. Please check the suggested amount carefully before ordering, or speak with your decorator if you are unsure.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel. If your order has not yet been mixed, specially ordered, prepared or dispatched, we will do our best to cancel it for you. Once paint has been mixed, or wallpaper has been ordered especially for you, cancellation may not be possible unless the item is faulty or incorrect.
Can I return paint or wallpaper?
Paint mixed or tinted to your chosen colour and wallpaper ordered especially for you cannot be returned or exchanged unless it is faulty or we sent the wrong item. Please see our Returns Policy for full details.
Need a hand?
From calculating quantities to choosing the right finish, our team is here to help before you order.
Email hello@coveandco.ie, call (01) 679 8755, or visit your nearest Cove & Co store.
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