Help & FAQs

Please contact us as soon as possible if you wish to cancel your order. We’ll do our best to help, but orders that have already been processed, dispatched or specially prepare, including all paint and specially ordered wallpaper, cannot be cancelled.

Our team is always happy to help with your order, product selection or colour questions. Contact us through hello@coveandco , or visit your nearest Cove & Co store for expert advice. However, please note that inquiries sent on Fridays will receive a reply the following Monday.

Contact us as soon as possible with your order number and the change you would like to make. We cannot guarantee changes once an order has entered processing, but our team will do their best to help.

Yes. Select Click & Collect at checkout and choose your preferred Cove & Co store. Please wait until you receive confirmation that your order is ready before travelling to collect it.

Our experienced team can help you choose the right paint, finish, colour, wallpaper or decorating product for your project. Visit one of our stores, contact us online or book a colour consultation for more personalised advice.

We currently offer delivery throughout the Republic of Ireland. Delivery availability will be confirmed when you enter your address at checkout.

Standard delivery is €6. Delivery is free when you spend €120 or more. Sample pots and colour cards are delivered free of charge, with no minimum spend. The applicable delivery charge will be displayed at checkout.

Paint, decorating sundries, sample pots and colour cards are usually delivered within 2–4 working days. Wallpaper has a lead time of up to 12 working days. We'll send you a confirmation when your order has been dispatched.

Please contact us as soon as possible with your order number and clear photographs of the product, colour label and packaging. Keep the product and all packaging until our team has reviewed the issue. We'll arrange the appropriate replacement or resolution for you.

Unused and unopened products (excluding paint and wallpaper) may be returned in their original, resalable condition in line with our Returns Policy. Please contact us before returning an online order.

No. Paint mixed or tinted specifically for your order cannot be returned or exchanged unless it is faulty or we supplied the wrong product or colour.

Wallpaper is specially ordered for you and cannot be returned or exchanged unless we supplied the wrong product or the item is faulty or damaged.

Contact us with your order number and the reason for the return. Our team will confirm whether the item is eligible and provide return instructions Contact Us.

Please contact us before visiting a store so we can confirm whether your order can be returned there and advise what you need to bring.

Return-delivery costs are the customer's responsibility unless the product is faulty, damaged or incorrect.

Once your return has been received, inspected and approved, your refund will be issued to the original payment method. The time taken for it to appear in your account will depend on your bank or payment provider.